The concept of emotional labour, introduced by sociologist Arlie Hochschild in her seminal work The Managed Heart (1983), has become a crucial analytical tool in understanding how emotions are commodified and regulated within the labor market. Emotional labour refers to the process by which workers manage and manipulate their emotions to fulfill the emotional requirements of their job roles. This concept is particularly relevant in service-oriented industries where interaction with customers is a central component of the work. In this essay, I will outline and explain the dimensions of emotional labour, its implications for workers, and its broader sociological significance.